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the blog



On Using Exclamation Points
We mean well with our exclamation points. But sometimes we use them at our peril.
Oct 212 min read


Difficult Lawyer? Sanity Check.
Just because a lawyer is difficult to work with doesn't mean their ideas are bad. Before you react, use this simple checklist to vet the next request from a challenging lawyer.
Oct 61 min read


Client Service Recipe: Knowledge, Empathy + Confidence
Serving lawyers will always be hard. But the recipe to succeed is simple.
Sep 274 min read
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