Delivering above-and-beyond client service doesn't have to be painful, and it can even be fun. Look for savvy opportunities and marshal your resources to surprise lawyers and solve sticky problems.

Harness empathy in tense moments to move forward with lawyers.

MBD pros may find themselves in "quasi therapy" discussions when lawyers drift from business development topics. Use these skills to get back on track.

It's natural to shorthand things when under pressure. But marketing and BD pros are well advised to remember their manners—learn from my mistake!

Transform your follow-up emails in seven easy steps to add immediate value to internal clients.

Consider three questions—and a little bit of yoga—to help you see the value of your work even when your best efforts are constrained.

Just because a lawyer is difficult to work with doesn't mean their ideas are bad. Before you react, use this simple checklist to vet the next request from a challenging lawyer.

Serving lawyers will always be hard. But the recipe to succeed is simple.

Marketers know where they stand and demonstrate elegant client service mastery when they communicate proactively to lawyers.

Trial lawyers and litigators are rewarding to work with, despite habits and characteristics that may be intimidating. Apply three tips to improve your client service to these lawyers.