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the blog



Earn Your "Om"
What works in yoga also helps me deliver better client service. Consider these tips to improve how you make recommendations to lawyers.
Feb 164 min read


Why My Wet January Is Good For Your BD Efforts
Who says business development has to be a certain way? Even the pros must sometimes challenge their own assumptions.
Feb 42 min read


"No BD Mondays"
It's important to build healthy business development habits. It's equally valuable to go dark at times.
Jan 282 min read


What's Your "Cognac Problem"?
Delivering above-and-beyond client service in law firms doesn't have to be painful, and it can even be fun. Look for savvy opportunities and marshal your resources to surprise lawyers and solve sticky problems.
Jan 83 min read


PSA: Don't do therapy on lawyers.
MBD pros may find themselves in "quasi therapy" discussions when lawyers drift from business development topics. Use these skills to get back on track.
Dec 16, 20251 min read


Just a "follow-up" email? Think again.
Transform your follow-up emails in seven easy steps to add immediate value to internal clients.
Nov 18, 20253 min read


Yoga, Constraint + Marketing Mindset
Consider three questions—and a little bit of yoga—to help you see the value of your work even when your best efforts are constrained.
Nov 14, 20251 min read


Difficult Lawyer? Sanity Check.
Just because a lawyer is difficult to work with doesn't mean their ideas are bad. Before you react, use this simple checklist to vet the next request from a challenging lawyer.
Oct 6, 20251 min read


Client Service Recipe: Knowledge, Empathy + Confidence
Serving lawyers will always be hard. But the recipe to succeed is simple.
Sep 27, 20254 min read


Proprioception: A Client Service Superpower
Marketers know where they stand and demonstrate elegant client service mastery when they communicate proactively to lawyers.
Sep 4, 20252 min read


Three Marketing Lessons I Learned as a Party to Litigation
Lawyers and marketers will do well to heed three lessons from a seasoned legal marketer who became a legal buyer.
Aug 26, 20253 min read


LinkedIn: Visibility, Engagement + BD Without Leaving Home
LinkedIn is about so much more than touting wins. Used well, it becomes a tremendous platform for visibility, engagement, and business development. How do I know? Because I'm getting opportunities I couldn't without it.
Aug 16, 20252 min read


Small Business Development Acts for Heavy Work Times
It's easy to ignore BD when you are busy. Here are small things you can do to stay visible to your priority contacts even when work is overwhelming.
Aug 8, 20252 min read


New Partners: Say "No" to Boost Your Brand and Grow a Healthy Practice
When done right, there is tremendous brand power in declining work. It might just be the key to a healthy, thriving practice.
Jul 27, 20253 min read


Three Tips to Support Trial Lawyers + Litigators
Trial lawyers and litigators are rewarding to work with, despite habits and characteristics that may be intimidating. Apply three tips to improve your client service to these lawyers.
Jul 23, 20252 min read


The LMAF Interview: Holly Amatangelo
Legal Marketing Association Education Director Holly Amatangelo is on a quest to help legal marketing and business development professionals understand their firms and clients. The former professional comedy actor ask questions, stays curious, and just says no to bad advice. As evidenced by her favorite phrase, "yes, and," Holly is always game.
Jun 16, 20258 min read


Business Development for Babysitters (and Lawyers!)
Whether you're babysitting or solving complex business challenges, business development fundamentals remain the same.
Jun 6, 20251 min read


4:1 BD Payout? Try Board Service.
The right role on the right board can open doors you'd never imagine and lead to rewarding personal and professional opportunities.
May 30, 20252 min read


Four Conditions for Cross-Selling Success
Cross-selling should never be a "ready, fire, aim!" exercise. Evaluate a potential cross-sell for these four conditions before pitching a client.
May 8, 20253 min read


The LMAF Interview: Miko Ando Brown
Former law firm partner and Airbnb in-house counsel Miko Ando Brown talks countering fears, finding your why, and killing the billable hour.
Mar 26, 202515 min read
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